MANILA PHILIPPINES – The Department of the Interior and Local Government (DILG) and the Philippine National Police conducted the Simulation of E911 Services on Friday at the PNP Command Center, Camp Crame, Quezon City.
According to DILG Secretary Benhur Abalos, apart from the complaints that they will address, prank callers will be identified and will be facing chargers.
Ablos said Artificial Intelligence (AI) technology is the system used in the e911 service so it is easy to determine who is calling as well as their location.
He said the launched E911 Services is to meet complaints and efficiently respond to accidents or crimes that will help the public.
The agency has already ironed out the program and hopes to finish it soon so that the service can be launched in collaboration with various government agencies.
It is said that the response and action in such service will be faster compared to the previous 911 which is still done manually.
“Dati, mano-mano tayo. Ngayon because of teknolohiya, ang bilis ng galaw,” DILG Secretary Benhur Abalos told reporters after the simulation at Camp Crame’s command center.
During the simulation, the duration of the 911 call to police response took about 56 seconds.
The PNP’s target is to respond to calls within three minutes through their new E911 service.
The large screens showed how the police responded to the call, identified the scene of the incident and how they deployed responders.
Meanwhile, PNP Chief Police General Rommel Marbil said the government intends to link local government units and more state agencies to the 911 emergency hotline system.